Refund & Shipping Policy – BeatBoost Media

Refund & Shipping Policy

Clear and transparent refund rules for our digital music distribution services.

Shipping Policy

BeatBoost Media provides digital services only. We do not manufacture, store, or ship any physical products.

All our services including music distribution, dashboard access, analytics tools, and white-label solutions are delivered electronically and instantly upon account activation.

📦 Digital Delivery Only

Therefore, no shipping charges, delivery timelines, or courier services apply to any of our plans or services. Access to all features is immediate upon payment confirmation.

Refund Policy

General Overview

At BeatBoost Media, we strive to provide the best digital music distribution services. However, we understand that circumstances may arise where a refund request is necessary.

Refunds are applicable only under specific conditions as outlined in the sections below. Refund eligibility primarily depends on whether the release or onboarding process has started.

⚖️ Fair Policy Principle

Our refund policy is designed to be fair to both our clients and our team, considering the immediate resource allocation and backend processing that begins upon service activation.

Artist & Label Plans

Refund Eligibility for Individual Artists and Labels

Artists and Labels are eligible for a refund only if no release has been submitted or processed on the platform.
If even one release is submitted or processed (including same-day submission), the refund is not applicable.
If an Artist or Label does not submit any release within 15 days of purchasing a paid plan, they may request a refund.
Refund requests must be submitted via email to info@beatboostmedia.com within the eligible period.
All refund requests will be reviewed on a case-by-case basis, and approved refunds will be processed within 7–10 working days.

⏱️ Important Timeline

The 15-day window begins from the date of plan purchase. Once a release is submitted or 15 days have passed with activity, refunds cannot be issued.

Multi-Label Plans

Refund Policy for Multi-Label Management

Refunds for Multi-Label plans are applicable only if no release activity or dashboard usage has started.
Once release management, artist onboarding, or distribution features are used, refund requests will not be accepted.
If you have added artists to your roster or configured any label settings, the service is considered active and non-refundable.
Multi-Label accounts that remain completely inactive for 15 days may request a refund by contacting support.

🏢 Enterprise Consideration

Multi-Label setups involve significant backend configuration and resource allocation, which is why refunds are only available before any platform usage begins.

White-Label Solutions

Refund Policy for White-Label Clients

White-Label clients may request a refund only until the service agreement is signed.
Once the onboarding process starts (including branding setup, technical configuration, domain setup, or platform customization), refunds are not possible.
This policy ensures fairness due to the significant backend resource allocation, custom development, and setup costs involved in White-Label solutions.
If you cancel before signing the agreement and no setup has begun, you are eligible for a full refund.

🔧 Custom Development Notice

White-Label solutions involve custom branding, infrastructure setup, and dedicated resources. Once these processes begin, significant work has been completed, making refunds impractical.

Non-Refundable Cases

Situations Where Refunds Cannot Be Issued

Refunds will NOT be issued under the following circumstances:

Any release submission or processing — Once you submit a release, our team begins processing and distributing to platforms.
Content delivered to DSPs — If your music has been sent to digital streaming platforms, the service has been rendered.
Onboarding started for White-Label clients — Custom setup, branding, and configuration work cannot be reversed.
Violation of platform terms or misuse — Accounts terminated for policy violations are not eligible for refunds.
Change of mind after service usage — Once you’ve actively used the platform features, services are considered delivered.
Requests made after 15 days — All refund requests must be made within the eligible 15-day window.

How to Request a Refund

Simple Steps to Submit Your Refund Request

If you believe you qualify for a refund based on the policies outlined above, please follow these steps:

1

Send an Email

Send your refund request to info@beatboostmedia.com

2

Include Required Information

Provide your registered email ID, plan type (Artist/Label/Multi-Label/White-Label), and detailed reason for the refund request.

3

Await Review

Our support team will review your request and verify eligibility based on our refund policy.

4

Receive Processing Confirmation

Approved refunds will be processed within 7–10 working days to your original payment method.

📋 Documentation Required

Please ensure all required information is included in your initial email to expedite the review process. Incomplete requests may experience delays.

Need Help?

Contact our support team for refund inquiries or policy questions

Email Support

info@beatboostmedia.com

Available 24/7

Call / WhatsApp

+91 9528922171

WhatsApp 24/7 • Calls 10AM–6PM IST

Important Notice

BeatBoost Media reserves the right to update this Refund & Shipping Policy at any time without prior notice.

Continued use of our services following any changes indicates your acceptance of the updated policy. We recommend reviewing this page periodically.

Last Updated: January 2026